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Emily Randolph
Startups, Customer Support
Startup Customer Support Needs a Part in the Process
Startups frequently focus too much marketing and product, and not enough on their startup customer...
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Emily Randolph
Customer Support
The SaaS Customer Support that You Need to Drive More Satisfaction
The door to good SaaS is locked, but these 6 keys will help you unlock...
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Emily Randolph
Customer Support, FAQ Software
Your FAQ Website Design: How to Build it and Why it Matters
FAQ pages matter immensely for customer success. Copy and customize these questions and answers to...
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Emily Randolph
Customer Support
A Complete Guide to the Fundamentals of Customer Service Strategy
Building your own customer service strategy is important to making your customers feel valued and...
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Emily Randolph
Knowledge Management
Is Your Knowledge Management Solution Causing Would-Be Customers To Say “No”?
Need to upgrade your customer service with the best knowledge management solution? Take a deeper...
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Emily Randolph
Customer Support, FAQ Software
A Freshdesk Alternative That Will Help You See the Light
There are many Freshdesk alternatives, but only one of them is right for you. ChipBot...
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