The perfect solution is out there, but it can be really hard to find.
You may have had the same system since you started out, but things change, including your needs and the needs of your customers.
It can be hard to end that relationship with your system, even if it isn’t working for you anymore. Staying with something safe and comfortable may feel like the right move.
But it isn’t safe if it isn’t doing its job.
When you find that perfect solution, however, switching systems becomes easier than you might think. Almost like it’s meant to be.
Freshdesk is a good solution, but it doesn’t fit everyone. Every company’s needs are different, and not every system caters to that.
Although Freshdesk has many useful features, it can get very pricey and complicated. It may have worked for you for a while, or you may be looking at it in consideration, and it might just seem all too much for you.
The good news is, you’re not the only one, and there are many Freshdesk alternatives that are simple and affordable for just about anyone.
For example, if you are a small business or startup, you want to be able to turn the key fast and keep costs low. You’re not immediately concerned about scaling your customer support, but you want something like Helprace, a help desk that is custom-tailored to you.
Another alternative with this benefit is ChipBot. It rivals Freshdesk in features, but is way easier to use and much more affordable for startups and small businesses.
ChipBot is the self-service customer support software that improves over time. This means that your customers can help themselves, and anything ChipBot doesn’t know, it will learn.
With ChipBot, you can deliver fast knowledge to wary customers and completely eliminate your support anxiety. It can guide and help customers anywhere on your website because it lives in the bottom corner of every page.
With any customer support system, you want to be able to give fast answers through help guides, FAQs, product tutorials, and open company policies.
ChipBot makes the best use of these features while making the best use of your time and resources. Some features include:
In addition to these features, ChipBot’s form factor encourages multiple small and concise answers so that users get what they need as quickly and productively as possible.
Unlike other complicated systems, ChipBot has a clean and easy to use dashboard that is just as powerful as any other.
Managing your customer support is really important to customer experience. ChipBot does most of the heavy lifting for you, but you need to make sure that ChipBot has all the information it needs to do the job well.
A lot of times, an interface is too complicated to figure out, so the system is left without correct information and therefore doesn’t work for your customers. But with ChipBot, it’s easy!
When new questions need answers, ChipBot will alert you so you can update and store new answers for future users with the same questions.
You can also use ChipBot to discover what people are asking and where problems are happening. That way, you know what’s going on with your customer service rather than being left in the dark.
With this kind of reporting and analytics, you can fix issues quickly so that future users will have a smoother experience. This is also where you can see and collect feedback from customers.
If you want to keep improving, keep checking the reports to see what users are satisfied with and what they want to change.
The main difference between Freshdesk and ChipBot is that ChipBot puts quality effort in the bot itself, and Freshdesk focuses on the support ecosystem dashboard.
ChipBot is pro-user and focuses on the success of your customers. Freshdesk, on the other hand, focuses on the efficiency of how you conduct support at scale.
With Freshdesk you get:
These features are all great. You can put out customer service that you can be proud of, and your customers will get the help they need.
But, since you’re here, the issue is most likely not with the features themselves, but with a failure to meet your company’s needs.
Freshdesk has a free tier, but the features in this tier are greatly lacking. You can barely do anything at all, let alone help any customers. The prices gradually rise until they hit the highest tier of $99/month/agent. Ouch.
You may be hesitant because you don’t want to let go of all the great features Freshdesk provides. However, ChipBot does much of the same (and more), and the price only goes up to $10/month. You get everything for that low price.
With ChipBot you also get:
In the end, though many of the features are similar, ChipBot is a much more affordable and versatile alternative.
Making the switch may still seem daunting to you, but if it’s what your company needs, you shouldn’t hesitate to do it.
Find what works for you, what fits your needs, and do it. Your customers are waiting.
Ready to make the switch? Replace Freshdesk with ChipBot today!