An Excellent Chatbot With Helpful Analytics
We’re thrilled that we decided to sign up to get Chipbot! As we’ve had to limit our office hours due to Covid-19, Chipbot has helped us be able to offer answers to our clients’ questions quickly and efficiently, even when we aren’t able to be around. The setup was very simple and the admin dashboard is very easy to navigate and use. The knowledgebase, which is where you create articles and Q&A’s for Chipbot, is well organized and quite customizable.
The analytics feature is very well made as well. You are able to view the number of interactions, the number of articles viewed, the number of questions asked through the contact form, and much more. A favourite feature of ours is the ability to view what users have searched using Chipbot. This is incredibly helpful as it lets us know exactly what people are looking for, how many are looking for it, and how we can improve our database!
An adjustment that would be nice is the introduction of keywords rather than tags for the articles. Rather than using tags, which work almost like categories, allow you to add key search words when creating an article. There have been a couple times when a client has searched a question, but the answer didn’t come up because the wording was slightly different and so you need to be careful when titling your articles. For example, if I have an article titled “Where are we located?,” and someone asks “Where are you?,” the article would not pop up in the search results.
Overall a fantastic chatbot and one I highly recommend!