Address their concerns in the best way possible by placing an onboarding video on your product’s how-to pages. As they say, seeing is believing!
If you’ve got a brand-new product or run an existing SaaS product, your target audience is bound to have questions with regard to how to use it or how to set it up.
Give customers a visual demo of your product and its most important features.
Customers might think your product is too complicated to use or set up. Ease their apprehensions with bite-sized video guides.
If clients still have concerns, respond to onboarding queries with our live-chat functionality or our knowledge base called Nexus.