Emily RandolphStartups, Customer Support
Startup Customer Support Needs a Part in the Process
Startups frequently focus too much marketing and product, and not enough on their startup customer...
Read MoreChipBot Update v2.4
We have a handful of both major and minor updates, so be sure to read through and get up to speed on all the new things you can do with your ChipBot.
ChipBot Update v2.3
We’ve been hard at work and have a handful of major updates, as well as a large number of minor ones. Check out the full list of enhancements in ChipBot!
Emily RandolphCustomer Support
SaaS Customer Support that You Need to Drive More Satisfaction
The door to good SaaS is locked, but these 6 keys will help you unlock...
Read MoreEmily RandolphCustomer Support, FAQ Software
Your FAQ Website Design: How to Build it and Why it Matters
FAQ pages matter immensely for customer success. Copy and customize these questions and answers to...
Read MoreEmily RandolphCustomer Support
A Complete Guide to the Fundamentals of Customer Service Strategy
Building your own customer service strategy is important to making your customers feel valued and...
Read MoreEmily RandolphKnowledge Management
Is Your Knowledge Management Solution Causing Would-Be Customers To Say “No”?
Need to upgrade your customer service with the best knowledge management solution? Take a deeper...
Read MoreEmily RandolphCustomer Support, FAQ Software
The Simple and Affordable Freshdesk Alternative
Not every business has the same needs. Therefore, not every software system will fit your...
Read MoreEmily RandolphCustomer Experience, Marketing
Behind the Curtain: 5 Human Behavior Books to Hack Your Customer Expectations
Understanding what to put forward in order to meet customer expectations can be a drag....
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