Emily RandolphCustomer Support
A Complete Guide to the Fundamentals of Customer Service Strategy
Building your own customer service strategy is important to making your customers feel valued and...
Read MoreEmily RandolphKnowledge Management
Is Your Knowledge Management Solution Causing Would-Be Customers To Say “No”?
Need to upgrade your customer service with the best knowledge management solution? Take a deeper...
Read MoreEmily RandolphCustomer Support, FAQ Software
How to Convert to the Best Freshdesk Alternative
The best Freshdesk alternative is ChipBot, with full knowledge base features with an easy to...
Read MoreEmily RandolphCustomer Experience, Marketing
Behind the Curtain: 5 Human Behavior Books to Hack Your Customer Expectations
Understanding what to put forward in order to meet customer expectations can be a drag....
Read MoreEmily RandolphCustomer Experience, E-commerce
Leverage Your Woocommerce Thank You Page. It’s Got Potential.
When creating a Woocommerce thank you page, you want to install plugins to get the...
Read MoreEmily RandolphCustomer Experience, Customer Support
How to Fit the Customer Service vs. Customer Experience Pieces in the Puzzle
While the terms “customer service” and “customer experience” are often confused or used interchangeably, they’re...
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