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Emily RandolphEmily Randolph
Customer Support

A Complete Guide to the Fundamentals of Customer Service Strategy

Building your own customer service strategy is important to making your customers feel valued and...

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Emily RandolphEmily Randolph
Knowledge Management

Is Your Knowledge Management Solution Causing Would-Be Customers To Say “No”?

Need to upgrade your customer service with the best knowledge management solution? Take a deeper...

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Emily RandolphEmily Randolph
Customer Support, FAQ Software

How to Convert to the Best Freshdesk Alternative

The best Freshdesk alternative is ChipBot, with full knowledge base features with an easy to...

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Emily RandolphEmily Randolph
Customer Experience, Marketing

Behind the Curtain: 5 Human Behavior Books to Hack Your Customer Expectations

Understanding what to put forward in order to meet customer expectations can be a drag....

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Emily RandolphEmily Randolph
Customer Experience, E-commerce

Leverage Your Woocommerce Thank You Page. It’s Got Potential.

When creating a Woocommerce thank you page, you want to install plugins to get the...

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Emily RandolphEmily Randolph
Customer Experience, Customer Support

How to Fit the Customer Service vs. Customer Experience Pieces in the Puzzle

While the terms “customer service” and “customer experience” are often confused or used interchangeably, they’re...

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