Small and medium enterprises are expected to adopt business workflow automation on a large scale. This will create a market of opportunity of more than 1.6 billion before 2026.
Automation is already a big deal, but it’s going to be an even bigger deal.
That being said, your small business has a lot of potential to grow with automation. Startups usually lack the capabilities, in terms of human and financial capital, that other larger companies have.
The way to beat this is with automation.
Automating your small business has many benefits that are worth checking out. Not only is it a great opportunity to improve your business, but it is also a great way to improve the customer experience.
Maybe you already have automation in place, but take a closer look at the following ways automation can get one step ahead with Zapier:
Many small businesses spend their money on hiring employees for tasks that can now be automated.
Those tasks are generally very tedious and annoying—they take up too much time and, frankly, are a waste of money.
Adding automation will allow employees to focus on other things that can be of use to your company, like quality rather than quantity.
Automation helps you process, analyze, and organize customer data for personalization.
When you have automation in place, everything is following the formula to a tee. That way, you are getting the results you want because your calculations should be at least marginally correct.
The investment you made will make its return because it works together with other benefits, like the minimization of human error.
Accuracy is very important when building a brand. You want to start off with a good reputation, and putting out accurate information will help you build trust with your users.
Automation helps improve accuracy because the programmed information will not make mistakes.
You can eliminate errors from invoicing, order processing, and inventory management when you automate more of your website.
There are now many ways to automate customer service, streamlining the process of customer support completely. This allows you to enhance self-service capabilities and improve customer satisfaction.
You can deliver a consistent customer experience because the automated services will support customers across the board in the same way.
A self-service knowledge base system, like ChipBot, allows users to interact with company knowledge without having to contact a representative. They can search through the system and find what they need on their own.
Automation helps you track projects, communicate dates and milestones, and keep team members up-to-date with the latest data, files, or project statuses.
Everyone is in the know.
Zapier can provide every benefit mentioned above, and is the best approach to automation if you haven’t gotten started yet.
We wrote this article to help you start your automation adventure. Right now, Zapier is the most popular one, but as time goes on, we’ll be on the lookout for new competitors and will update this post accordingly.
With Zapier you can:
Zapier supports most of the common apps used by small businesses.
Whether your sales are fully web-based or you have representatives working the phones, there are great automation tools that can do the work for you and integrate well with each other.
Through this, you can be notified of new projects or inquiries as they come in and where they are at each stage of the process.
The apps you use on Zapier allow you to keep a consistent schedule and presence for your customers. Across the board, your customers will see your presence and know that you are there to help them should they need it.
When I Work is an employee scheduling software that is used to schedule, manage attendance, and communicate with staff members. When you connect it with Zapier, it is easier than ever to automate your scheduling workflows and create new users whenever trigger events happen.
In addition, you can integrate CallMonkey to ensure all your call data is in the same place. Instead of searching spreadsheets, calendars, and notebooks, employees have customer information and daily tasks automatically provided for them.
Those tedious day-to-day tasks are taken care of in a consistent manner.
Zapier allows you to add visibility to your workflows. With a multitude of agents and tasks, it can be hard to keep track of everything going on within all of your workflows.
Integration with Zapier will allow you to get notifications when something important happens on another channel so that you are never out of the loop.
For example, if there is an error or complication with a customer order, or a tweet goes out about a new promotion, Zapier can automatically send messages to the appropriate Slack channel so you don’t miss a beat.
Even though you already know that Zapier will automatically do the work for you, you will be surprised again and again by its capabilities. You can connect pretty much ALL of your apps. And by doing so, you get:
Maybe you’re not surprised. Automation for a small business is pretty much a no brainer. If you can’t afford the staff, automate their tasks, right?
Yes, but it’s not always that simple.
What’s surprising is that, with Zapier, it is that simple. It’s beneficial AND it’s low-budget. It gives you the potential to grow.
The best way to know what will work best for you is through trial and error. Luckily, trial with Zapier won’t cost you anything and it may end up saving you a lot.
Try integrating ChipBot’s knowledge base with Zapier to get all the benefits on your site!