Emily RandolphEmily Randolph
Automation, Customer Support

Put Customers First. Helpdesk Automation is the Answer.

If you want to create the fastest response time for your customers, helpdesk automation can...

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Emily RandolphEmily Randolph
Startups, Customer Support

Don’t Allow Poor Customer Service to Drag You Down

Poor customer service can lead to a lot more than a decrease in sales. Don’t...

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Emily RandolphEmily Randolph
Customer Support

How to Deal with Rude Customers When You Just Want to Scream

Rude customers can be overwhelming for customer service representatives. Find ways to keep the conversation...

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Emily RandolphEmily Randolph
Self-Service Support

Help Customers Be Their Own Hero with Web Self-Service

When browsing online, customers need a hero. Web self-service allows you to be that hero...

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Emily RandolphEmily Randolph
Customer Support

4 Amazing Types of Customer Service to Try Right Now

To give your customers the best experience possible, you need to find the most amazing...

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Emily RandolphEmily Randolph
Customer Support, Self-Service Support

How to Build Customer Self-Service and Support That Users Love

If you want your customers to love your support, try a customer self-service system that...

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