ChipBot, Inc - Knowledge Base, FAQ service, and Help Bot
ChipBot Update v2.1
Matt Lo
written by
Matt Lo
last updated
September 11, 2020
ChipBot Update v2.1

This week we’re recapping some notable updates, along with a list of minor updates we’ve added since our last update.

We’ve also been working on a new onboarding system for new members who signup for ChipBot. We know a lot of you felt a bit confused when trying ChipBot for the first time.

If you signed up within the past 30 days, I’ll be reaching out to you with a new onboarding email this week.

Below are the full details on what’s new that you can do with ChipBot today.

New Icon Options

“Text Button” and “A.I. Button” were added to the icon option list.

We’ve upgraded our capabilities in what we can do with ChipBot’s icon renderer. These are the icons that open ChipBot from the bottom right of your website. Here are the details:

  1. Text Button Icon – This button is similar to some of our competitors and was a popular request from many of our users. It allows you to show text and an icon, or just the icon.
  2. A.I. Button Icon – This initially was an experimental icon to test the performance of dynamically generated icons. We had a lot of positive feedback in certain communities to keep it.

Each type has different display options with optional effects, creating over two dozen combinations and limitless color schemes.

More icon types and behaviors around the icons will be released this month.

New Weekly Report

We’ve revamped our new weekly report to show more accurate data with a nicer format. The update is currently out, but you won’t see the new format come through until August 10th (we only send it on Mondays).

Screenshot of the updated weekly report

If you haven’t received any reports in the past, make sure ChipBot is installed on your website. The reports only kick in once initial data has started to collect.

New Real-Time Updating

If you’re editing ChipBot on the same browser you’re testing your website, you can now see ChipBot update in real-time without needing to refresh. This makes it easier to see your changes.

This also gives you a new perspective when editing behavioral events such as Call To Action changes.

New Zapier Trigger and updated API

We added a trigger for when you want new articles to show up in your newsletters, social posts, or in other content channels. Use the “New Article Created” trigger and connect it to your mail or social application.

Before the end of the year, we plan to add 5 more Zapier Triggers so businesses can create more automation workflows and notification events.

Go to Zapier to check out the latest ChipBot integration.

Along with Zapier updates, our API integrations page has been updated to reflect some of the recent changes.

Bug Fixes and Improvements

  • Improved knowledge base search results to include more suggestions because the result list was sometimes focused too much on contextual matches.
  • Fixed an issue that weekly reports wouldn’t return the same engagement numbers as the dashboard. Previously the weekly reports would often show “0” on activity when there was activity present.
  • Fixed an issue that ChipBot custom icons wouldn’t show up in certain situations.
  • Fixed an issue that kept the visibility rules from working.
  • Added new chipBotApi.getProductInfo() API call.
The new product info method helps web developers debug any caching issues (e.g.: WP Rocket Cache)

Update Cadence

The last update post was back in May, but we have been providing a steady stream of updates and feature requests to ChipBot. We set up a new strategy internally to recap individual updates, which will make it easier to produce reports.

Going forward, you should expect to see a monthly update from us in the first half of each month.

Some updates may only have a couple of items, but it’s usually because we’re working on bigger ticket items (which take longer to build and test).

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Matt Lo
Matt Lo

Matt is a Chicago-based entrepreneur with over a decade of experience building highly scalable web-based technology solutions. Knowledgable in 12 different programming languages and experienced startup veteran; having worked on 6 others. He's currently the founder and CEO of ChipBot. You can reach Matt on Twitter, LinkedIn, or StackOverflow.

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