Two months ago, we set out on a journey to build the next foundation for managing and administrating your ChipBot. Two weeks ago, we rolled out our latest to a handful of beta testers. This week, we’re finally ready to announce it and enable the new update for all users.
Here’s what we updated:
We learned quite a few lessons in what it takes to build and maintain a good support product. Back in November of 2019, we launched a huge user experience update to ChipBot so our customer’s end-users would have a rich support experience. Now with our latest update, you’ll be enjoying a rich and powerful administrating experience for your ChipBot. It is full of data integration, analytical insights, and usability enhancements.
But I couldn’t write this post without you and your support.
Whether you’re on the free tier giving feedback or on the paid tier asking for features and support, you all have helped build the future of support for small businesses. Thanks to you, our latest release opens a new door of growth and opportunity!
Finally, if your business is impacted by COVID-19, please email email@example.com with a small detail on how you’ve been negatively impacted and we’ll waive any payments for 6 months on your account (up to a $120 value).
Now let’s get into the update notes for the ChipBot Update – 2.0 Atarashii Gijutsu!
What’s with the name Atarashii Gijutsu? I’ve been studying Japanese for about a year now and I want to incorporate it more into my work. You’ll be seeing some Japanese inspired updates in the future.
新しい（あたらしい）atarashii means new
技術（ぎじゅつ）gijutsu means technology
Since this is a huge update, I’ve provided a quick screen share video of all the latest visual updates. Right below, I’ve highlighted the most important sections.
A few notes about the new dashboard:
This is the new way of managing support content. A few highlights: category management, drag and drop organization, quick access to global footer content, and article sentiment view to measure impact.
This is a brand new feature that allows you to customize the main screen of ChipBot. You can sort, add, and remove components based on your needs.
A recent user implemented ChipBot to help convey the stay-at-home order and the Governer’s latest news address within the ChipBot main screen.
This is our new analytics view, highlighting the parts that help you determine where ChipBot is making an impact.
You can now see and download all the emails ChipBot has collected for you. And you can still use Zapier to connect ChipBot with your CRM.
You can now preview ChipBot without installing it. This makes it easy to see the changes without switching between your website and the dashboard. It also allows new users to customize ChipBot before installing it on their website.
In the coming weeks, you’ll see ChipBot marketed as a knowledge base solution on our homepage, social media, and parts of our newsletter. Although we’ll be targeting a more sustainable audience, your original reason for choosing ChipBot hasn’t changed.
You use ChipBot because it blends AI bot technology with proven support experiences. It gives you the confidence in customer support you didn’t have before, and it itches your curiosity about what new technology can do for your business. You can count on us to continue to innovate and improve every day.
The shift will help grow our sales and avoid confusion about being a chatbot or live chat. However, this won’t change anything for you. You still get your blend of AI bot technology and support experiences. It adds the confidence in customer support you didn’t have before, in a form that is familiar to users. We’re not changing the philosophy, and it is the main reason users stick with us.
We have a lot in store in the next update, but you can expect some bug fixes as more users begin using the new Dashboard.
We’ll have another update post near the end of May, so stay update to date on our Twitter account or in your inbox. If you have any feature requests, feel free to drop them as a question on our ChipBot in the bottom right.
Matt is a Chicago-based entrepreneur with over a decade of experience building highly scalable web-based technology solutions. Knowledgable in 12 different programming languages and experienced startup veteran; having worked on 6 others. He's currently the founder and CEO of ChipBot. You can reach Matt on Twitter, LinkedIn, or StackOverflow.