New year, new updates!
At ChipBot, we’ve been hard at work at starting the new year of unparalleled self-service support. As always, we’ve taken your input and added, fixed, and tweaked ChipBot to focus on improved user experience for end-users and visual improvement to strengthen the main trust factor on your website.
While some updates are major and some minor, all the updates work together to make a big visual difference for your ChipBot.
We’ve got four major updates that will improve the quality of your ChipBot.
To fit into a more cohesive design, ChipBot now has a new font, new backgrounds, refined design details, and a few other miscellaneous design updates.
We want ChipBot to fit any website, and with our improved design, yours can fit perfectly on every page of your website, with a few detail choices left up to you.
You can now choose between two different themes of animated headers: Headquarters or Time of Day.
With Headquarters, you can show your users that you’re there to help with any question at your ChipBot’s home base. Time of Day, on the other hand, chooses a greeting depending on the time of day, showing them that you’re always available for anything.
Note: Headquarters has 5 different animations that shows randomly.
ChipBot’s main screen is updated to list all relevant categories in the Knowledge Base. In the past, this configuration was buried, but now it is defaulted to make it easier to find help.
When you create a new category, it shows up on the ChipBot main screen with all of its child articles. When you delete it, it will also remove it from the main screen.
Any existing folders with articles in them have been automatically added to the main screen of ChipBot. The order in which they’re stored in the Knowledge Base will be the same order they are rendered in on the main screen.
When there are more than 2 Tiles, we’ve added a “More” button to replace horizontal Tile dragging after noticing the confusion of users on getting to the 3rd or 4th Tile on the desktop.
We tested a few new iterations of this and found that users were less confused and more engaged when there was a “More” button instead of scrolling left or right to find more.
While this update only included 4 major updates, the amount of minor updates make this a pretty mega update. We’ve added a lot of little things to fix and update ChipBot so it works to the best of our ability, always.
As 2021 goes into full swing, we hope this update gives you lots of ways to better your support with ChipBot.
If you have any questions or concerns, please let us know!
Matt is a Chicago-based entrepreneur with over a decade of experience building highly scalable web-based technology solutions. Knowledgable in 12 different programming languages and experienced startup veteran; having worked on 6 others. He's currently the founder and CEO of ChipBot. You can reach Matt on Twitter, LinkedIn, or StackOverflow.