Update #38 – Gestures, Graphs, Analytics, Embeds, White Labeling, Pre-Chat Forms, Integrations, Japanese Support and More!

Happy October. 🎃

We will opt for more brevity for this month’s release notes because the list is so extensive. Many customer requests were fulfilled alongside new features that strengthen our vision of what makes the best customer experience on a website.

We will create demos for everything in this list on our social media account. Follow us on YouTube, X (formally Twitter), Instagram, TikTok, or LinkedIn to stay current!

If there’s something specific you want to see earlier as a video demo, please reach out to us in chat in our own ChipBot.

• Added audience retention graph analytics for each video.
• Added view count by URL analytics.
• Added new events to listen using our browser API.
• Added gesture support for swiping between videos.
• Added play/pause functionality whenever someone clicks or taps on the video.
• Added ability to show a chat icon if video and search are disabled.
• Added support for searching using Kanji, Hiragana, Katakana, and Romanji.
• Added support to delay showing the buttons until after a set duration.
• Added pre-chat form customization with phone number and checkbox support.

• Improved analytics to show path excluding Facebook and Google unique identifiers (gclid and fbclid).
• Improved ability to view the image over chat by clicking the image.
• Improved server performance on our dashboard APIs.
• Improved ability to toggle between “today” and “yesterday” analytics.
• Improved ability to create tags that involve 1-3 characters.
• Fixed a visual defect whenever someone hovered on a video.
• Fixed an issue where user uploads sometimes fail over chat if the extension was incorrect.
• Fixed a few icons that were hidden on the dashboard.
• Fixed an issue where hitting enter to auto-complete would also send the chat message pre-emptively.
• Fixed an issue where parts of the video grid were not translatable.
• Fixed an issue where the video grid would show on the main ChipBot page if videos were disabled.

• Added single sign-on support (SSO).
• Added webhook support.
• Added 4 new actions and triggers on Zapier.
• Added new customer tab.
• Added new exposed APIs to manage customers.
• Added ability to embed a white label dashboard onto another page.
• Added new white label header and footer components to login, signup, and password reset pages.
• Added ability to configure trials for new customers.
• Fixed an issue where the “user invitation” user flow was not applying branding updates.
• Improved branded dashboard API performance.
• Improved ability to increase logo width for landscape logos within the dashboard.