Heatwave’s scorching breath, Sizzling updates ignite, Innovation’s dance.
A lot is going on at ChipBot during this extremely hot heat wave. Here’s a quick overview:
🏋️♀️ Unified ChipBot features
🚀 Launched ChipBot Direct
🤯 Added a new TikTok-like video grid
😎 Deployed many enhancements and fixes
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Before you read the update, I have a plug 🔌.
A friend of ChipBot is out on the market. His name is Steve, and he’s a high-quality, independent software developer. He builds “accessible & performant websites that enhance your brand and streamline your processes.” I worked with him in the past, he’s good. If you have a challenging project, you can reach Steve here: https://stevenwoodson.com/project-inquiry/
If you end up working with him, tell him he owes me a steak dinner for two 🥩.
“Pylon” came from a pattern initially started by “Nexus.” They were named uniquely to help get new traction with new audiences but, more importantly, to test the viability of each feature.
Now after about two years since the launch of our video feature. Combined with the maturity of our knowledge base feature, we are retiring these distinct service names in favor of names that are easier to understand under the umbrella of ChipBot.
We renamed the features to be:
As we continue the growth wave of users, we are double downing our effort to ensure ChipBot is the best sales and support tool in the market. Here’s another way to think about these three features:
We think it fits nicely. What do you think?
All ChipBot features will now mirror on our new ChipBot navigation.
Not everyone needs to all 3 solutions we offer. So if you want to turn off a feature, you can click the “On” button which will toggle it to “Off”.
Help Desks are so 2010s. Direct Help is the future (and we bought the domain: direct.help).
We created a way to get ChipBot out of your website and hit more… directly.
Introducing ChipBot Direct. ✨ You can use it to link on social media, emails, text messages, and QR codes. Anything you can add a link to, you can leverage ChipBot Direct.
Here’s a live demo of our own ChipBot Direct: https://direct.help/@getchipbot
It’s pretty new and we’re looking for feedback, so please let us know what you think of it.
To try ChipBot Direct, login to your dashboard and hit the Direct button the left.
Video is eating the world. We are contributing to the gluttony.
When you enable a video to show on the grid, you can make it behave pretty much like TikTok or Instagram Reels now. Except now you can curated the experience, change the order, and add call to action buttons on key videos. Use the arrow keys within the video to carousel through videos.
It’s performant and does not impact the page speed of your site.
Live demo from one of our customers: https://hellodame.london/ (Open ChipBot, go to Videos, click a video).
Nobody wants to visit a website and be greeted with 10,000 popups. With ChipBot, you can streamline your engagement by showing videos with an email capture form built it.
Now you can preload an email capture form within a video to help streamline your engagement with customers.
Record pitch, upload it to ChipBot, and get more email captures than you would with a generic popup.
You can now open live chat with a simple HTML class name like this:
Add this on the footer of your website, within a landing page, or in your website dropdown navigation.
See https://getchipbot.com/api-docs#section-26-client-api for more API references.
Another nifty feature is you can leverage ChipBot’s technology to include a ChipBot video as your hero, embed withn your design.
See https://getchipbot.com/api-docs#section-26-client-api for more API references.
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tag.Matt is a Houston-based entrepreneur with over a decade of experience building highly scalable web-based technology solutions. Knowledgeable in 12 different programming languages and experienced startup veteran; having worked on 6 others. He's currently the founder and CEO of ChipBot. You can reach Matt on Twitter, LinkedIn, or StackOverflow.