Update #36 – iOS App Now Available, UI Improvements, and More!

3 months ago, we wrote our first line of code.

Today, I’m pleased to announce the release of our first ChipBot iOS app. With it, you can now stay up-to-date with potential and existing customers. Use it for lead generation, closing sales, or general customer support.

Here’s what the app can do:

• Receive push notifications from visitors who want to chat with you
• Reply and receive messages in real-time
• Send and receive attachments like photos and videos
• See visitor details like their name, email, location, and more

The best part is the app is open to all users.

It doesn’t matter whether you’re trying out ChipBot for free or you’re a subscriber to our paid plans. Enjoy our iOS app without restrictions, and leave feedback to our customer support.

We introduced two new zaps that are available today:

1. Send live chat messages
2. Receive live chat messages

A unique trait about this integration is that it syncs with our real-time message broker servers. This means messages send from Zapier take advantage of all the other features our live chat uses, such as push notifications, email notifications, and browser notifications.

We can do this now because the iOS app required us to have some dedicated chat servers. That opened the doors to our Zapier integration.

You can now implement one-click checkout with our Shopify integration. The previous button only redirected to a shopping cart, regardless if there was an item in the cart.

The button has been changed to be aware if it’s on a Shopify product description page (PDP) and auto-adds the product to their cart after clicking the button.

Add a Pylon on a product page and add a checkout button. ChipBot will take care of the rest and redirect to checkout with that product added to their cart.

This offers you another way for 1-click checkout.

ChipBot has added many valuable features in the past couple of years, and we wanted to ensure your customers can see all the options you provide them.

Our new ✨ Global Navigation allows customers to choose the path they want help on.

Today, customers can easily choose to engage in chat, watch a video, or search for a quick answer.

You can also hide this navigation under the Theme Settings to maintain a curated path of support.

Along with this change, we moved the toggle to disable chat to the primary Dashboard links like the rest of the features.

The past month we worked with some of our larger customers to improve the load and execution performance of ChipBot. These features are now generally available to all users (free and paid).

• Intelligently grouped and lazily loaded JavaScript bundles
• Removed low usage dependencies and IE11 compatibilities
• Improved CDN configurations and added long-lived TTLs
• Improved font-loading
• Added performance tests that need to pass before production deployment

You can now add more buttons to the Homepage of Nexus. Handy if you want fast one-click action buttons for your customers.

• The Pylon close button now mirrors the icon colors (it used only to be a dark colored button).
• Fixed an issue where the video button would show up when a ChipBot modal was open.
• Fixed “hide button after opening” rule to only be remembered by session, not forever.
• Fixed an issue where push notifications were showing HTML entities.

• Added ability to enable/disable core features of ChipBot.
• Added ability to disable email notifications from non-branded domain.