This is a huge update. We didn’t even plan this much. But somehow, we completed both March and April’s pipeline in half the time. Plus, our iOS app is pending imminent release. So a lot is going on!
If you’re a returning user, login here after you skim through the post! If you’re new to ChipBot, you can try it yourself for free by clicking here.
1. Message Attachments
Attach images, videos, and documents to your messages within ChipBot. Use attachments to aid in customer support. And more importantly, use it to close deals with sales materials and screenshots not covered by your FAQs.
2. Notify & Read Receipts
Never wonder again if your customer read your message. ChipBot now adds read receipts and notification receipts to your dashboard.
Here’s what a notification receipt would look like:
3. More Intelligence on the Customer
Now when you’re interacting with your customers, you’ll know whether they’re typing. It’s useful for when you need to stand by or if you’re clear to close the thread.
On the right of your messages, more detail about the user is now available. We had a primitive version before, and this is slightly more polished. Expect more updates later this summer, like the current page location and custom tags.
Other chat enhancements:
1. Simplier video choices screen. There were too many options flows, so we consolidated the options into one screen.
2. Upload field now allows for drag and drop. Long requested feature, now finally added.
Now possible to retheme any part of ChipBot. It was already possible to theme individual Pylons, but now it’s possible to match your brand on other parts of the bot too!
1. ChipBot general theme options
2. ChipBot Chat theme options
When a video gets customers chatting with you, you need to respond to that customer as fast as possible, whether it’s a live message or an auto-response.
Our soon-to-be-release iOS app will notify unread chats immediately, message customers, and send attachments (like photos and videos).
Select customers use our test flight program to test our mobile iOS app.
The first release is focused on live chat first. After we publish it, we’ll focus on video recording features next.
folderIdto only show certain folders of Pylons.
setSessionIdentityto set the user’s identity based on your platform’s data, before your customers initiate a live chat or contact form submission.
Last month, our agency platform evolved into a full-blown white-label offering. Here’s what’s new about it.
This is growing fast 🔥 so expect more improvements in this area.
To learn more about reselling ChipBot and our pricing model, click here.
If you’re looking to make some serious passive income, take a look at our new and improved affiliate program. We made it easier to:
It’s never been easier to be an affiliate partner of ChipBot. Earn a monthly 30% commission for every customer you bring on.
Matt is a Houston-based entrepreneur with over a decade of experience building highly scalable web-based technology solutions. Knowledgeable in 12 different programming languages and experienced startup veteran; having worked on 6 others. He's currently the founder and CEO of ChipBot. You can reach Matt on Twitter, LinkedIn, or StackOverflow.