Hope everyone is having an awesome and refreshing Spring so far. I have some great updates to share. Grab a cup of coffee or tea while you read because there’s quite a bit in here.
Use the links below to jump between sections you might be interested in.
We added live chat capabilities to Nexus and Pylons. It’s free for everyone. Key features:
There are two ways to use live chat on your ChipBot:
We built ChipBot to help automate all possible customer support interactions. However, when we built Pylons last year and saw the increased engagement in relationships via video, we realized messaging in real-time (or semi-real time) was key to capitalizing on that special moment.
About 40% of our users sometimes want live chat to be turned on and off, depending on their strategy and availability. Our customers had to make tough choices on whether to keep ChipBot or stick with live chat in the past. This is now a thing of the past.
Now ChipBot offers the full suite of customer engagement. When we move out of our soft release cycle, we’ll be updating our website with a list of new use cases you can do with ChipBot.
We added a central page to view and respond to all your message engagements. Questions, contact forms, and live chat engagements are all universally the same in ChipBot and will immediately appear on the Messages page. This includes questions from the past as well!
Whenever you reply back to these messages, the visitor will see a live chat conversation popup in real-time. If they’re not on the website and at least 5 minutes elapse, we’ll forward your message to their email address.
Some of you are really creative on how you deploy your Pylons and pushed the limits of what ChipBot can do. To accommodate, we added some new features:
More Pylon updates are listed under the New Changes section.
Some of you have requested participation in our Cybernetics machine learning program. We haven’t sent out any confirmation responses but we have received all requests. You are automatically approved if you have 2 consecutive months of 1,000+ unique hits. Being enrolled just means you’re in the data collection phase and ChipBot is actively learning about your visitor’s behavior. The UI is in active development. We will announce more specific updates to participants later this summer.
chipBotApi.getSessionInfo()to leverage extra information you might not normally have, like language and session id (useful for marketing analytics)
chipBotApi.getVideoExperienceList()to return a list of all videos
Thanks for reading and being a customer! 😁
Matt is a Houston-based entrepreneur with over a decade of experience building highly scalable web-based technology solutions. Knowledgeable in 12 different programming languages and experienced startup veteran; having worked on 6 others. He's currently the founder and CEO of ChipBot. You can reach Matt on Twitter, LinkedIn, or StackOverflow.