Help Desk functions

Open Knowledge Base

This will hide the icon of ChipBot.

chipBotApi.open();

Close Knowledge Base

This will show the icon of ChipBot.

chipBotApi.close();

Open a Knowledge Base Article

This opens ChipBot to a specific article ID. Article IDs begin with “ins_”

chipBotApi.kbOpenArticle('{articleId}');

You can also open the article in a larger window using the following function:

chipBotApi.kbOpenArticleModal('{articleId}');

Open an Article Category Folder

chipBotApi.kbOpenCategory('{nodeId}');

Get articles

chipBotApi.getArticles();

Open contact form

chipBotApi.openContactForm('prepopulated.email@gmail.com', 'Name', 'Prefilled Content');