Update #42 – AI is Now Available for Your Website

AI is now generally available for your website.

Starting today, ChipBot customers can use ChipBot’s artificial intelligence to assist with lead inquires, customer support questions, and even use it come up with video scripts for recording.

Within 60 seconds, you can deploy ChipBot to a new website, train it, add a actor video, connect AI live chat, and generate FAQs.

Here’s a quick summary of all the new AI features

1. Train ChipBot AI on your website to learn what your company is and what your company sells.
2. Generate FAQs from ChipBot AI based on a given topic.
3. Use ChipBot AI to generate answers for live chat based on the context of the conversation and what you offer.
4. Ask for video script ideas from ChipBot AI based on the context of what you offer.

No need to spend $1,000s on a developer to build and train chatbot for you. Everyone who’s currently on the Business Plan ($19/mo) or any White Label Plan will enjoy all features with no additional cost.

All AI features are still under active iteration and we are seeking any feedback you have.

• 💬 Chat: New AI real time answer generator.
• 💬 Chat: New AI thread toggle for each thread.
• 💬 Chat: New AI website crawler.
• 💬 Chat: New AI email answer generator. When a visitor replies over email, AI will email them back if AI is enabled for that visitor.
• 💬 Chat: Multi-agent typing indicators including “AI thinking” indicator.
• 💬 Chat: Added the ability to preemptively start a live chat with a visitor via API.
• 🛟 Help Desk: New AI FAQ generator.
• 🎥 Video: New AI video script generator.
• 💁‍♂️ General: AI can be trained and fine-tuned from Help Desk content.
• 💁‍♂️ General: New AI profile section to train AI on the nature of your business.
• 💁‍♂️ General: AI now supports multiple languages.
• 💁‍♂️ General: Improved 日本語 language support for Japanese white label customers.

• 💬 Chat: Replies from email will trigger a real-time notification in the dashboard.
• 💬 Chat: Added “last sync” on the chat dashboard.
• 💬 Chat: Improved reliability of “active users” counter.
• 💬 Chat: Improved connection speed with connecting to the live chat regional server clusters.
• 💬 Chat: Improve Singapore regional message reliability.
• 🎥 Video: Simplified page rules setting section.
• 💁‍♂️ General: New “powered by ChipBot” design.

• 🎥 Video: Fixed an issue where closing the video editor in the dashboard did not return to the specific video in the folder list.
• 🎥 Video: Fixed a rare issue where a folder could be moved into itself.
• 💁‍♂️ General: Fixed a rare issue where if cookies were disallowed, ChipBot would not load.