ChipBot adds self-service support to your website, so your customers can have the confidence to act.
Whether you're a SaaS company, venue, or restaurant, your customers need fast answers. 81% of them prefer to do it themselves instead of talking to a person.
Customers rank convenience, efficiency, and knowledge as the highest priority factors when they interact with support. Executing well on these areas can increase the dollar spend to customer ratio by 40%.
Live chat with humans is ranked far lower and is less relevant to your customers.
Source: PwC 2018 Future Of Customer Experience Survey